Privacy Policy

At Shree Gold Jewellery Works (Just Buy Gold), your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and related services. By using our platform, you agree to the practices described below. We comply with applicable Indian laws, including:

• Information Technology Act, 2000 (IT Act)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection Act, 2019
• Other applicable laws regarding electronic transactions and personal data protection in India

1. Information We Collect

We may collect the following types of information: a. Personal Information

• Name, email address, phone number, and billing information
• Delivery address for physical gold or silver orders
• Payment details (securely processed by our payment partners)

b. Non-Personal Information

• Browser type, device information, IP address, and operating system
• Usage data such as pages visited, time spent, and clicks on our website or app
• Cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use the collected information to:

• Process and manage your orders and deliveries in compliance with the Consumer Protection Act, 2019
• Communicate with you about your transactions, promotions, or updates
• Improve our platform, services, and user experience
• Ensure security, prevent fraud, and comply with legal obligations under the IT Act 2000

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following cases:

• With trusted partners for order fulfillment, payment processing, and delivery
• To comply with legal obligations, enforce our policies, or protect rights under Indian laws
• In case of mergers, acquisitions, or business transfers, personal data may be transferred with protection

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access control. While we comply with IT Act, 2000 security guidelines, no method of transmission or storage is 100% secure.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality and provide personalized experiences. You can disable cookies in your browser settings, but some features may not function properly if cookies are disabled.

6. User Rights

You have the right to:

• Access and update your personal information
• Request deletion of your personal data, subject to legal and business obligations under IT Act 2000
• Opt-out of promotional communications at any time

To exercise these rights, contact us at [sales@justbuygold.in].

7. No Return Policy

Please note that Shree Gold Jewellery Works (Just Buy Gold) has a strict no-return policy, in accordance with the Consumer Protection Act, 2019:

• Once a purchase is completed, it cannot be canceled, returned, or exchanged
• This applies to all gold, silver, coins, jewellery, gift cards, and vouchers
• All transactions are final, so please ensure details and quantities before confirming your order

8. Governing Law

This Privacy Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of India. Any legal proceedings related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of our platform constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: Email: sales@justbuygold.inPhone: +91 90190 95596Address: No.3, 9th A Main Road, By Raweshwara nagar, Nagarbhavi, Bengaluru - 560072