Cancellation and Refund Policy

At Shree Gold Jewellery Works (Just Buy Gold), we prioritize transparency and clarity in all transactions. Please read this policy carefully before placing an order. By using our platform, you agree to the terms outlined below. We operate in compliance with applicable Indian laws, including:

• Consumer Protection Act, 2019
• Information Technology Act, 2000 (IT Act)
• Other relevant laws governing electronic transactions and online commerce in India

1. Cancellation Policy

• All purchases made on Shree Gold Jewellery Works (Just Buy Gold) are final.
• Once a transaction is confirmed and payment is successfully processed, cancellation is not permitted under any circumstances.
• This policy applies to all products, including gold and silver coins, jewellery, articles, gift cards, and vouchers.

2. Refund Policy

• No refunds are provided for completed orders.
• Exchanges, replacements, or returns are not allowed for any product purchased on our platform.
• All transactions are considered final. Customers are advised to carefully verify product details, quantity, and type before confirming the order.

3. Payment Disputes & Refund Timeline

• In case of technical payment errors, such as double debit or failed transactions where the amount is deducted, customers must contact us immediately at sales@justbuygold.in
• Once the issue is verified, any eligible refund (if applicable) will be processed within 5 to 7 working days from the date of confirmation.
• Refunds will be credited back to the original mode of payment and handled on a case-by-case basis, in accordance with applicable laws and platform policies.

4. Governing Law

• This Cancellation & Refund Policy is governed by the laws of India 🇮🇳
• Any disputes arising from transactions on Shree Gold Jewellery Works (Just Buy Gold) shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

5. Contact Us

For any queries related to cancellation, payment issues, or transaction concerns, please contact us at: Email:sales@justbuygold.inPhone: +91 90190 95596Address: No.3, 9th A Main Road, By Raweshwara nagar, Nagarbhavi, Bengaluru - 560072